Shipping & Refund Policy
Last updated: July 2026
Shipping
- All orders are made and dispatched after payment is confirmed. Typical dispatch + delivery time is 5–7 business days, depending on your location.
- We currently accept prepaid orders only — Cash on Delivery (COD) is not available.
- Once your order is dispatched, you'll receive tracking details via email/SMS from our shipping partner.
- Please ensure your delivery address and contact number are accurate at checkout — we are not responsible for delays or failed delivery due to incorrect address details, and reshipping costs for address corrections may apply.
Order Cancellations
Since each order is prepared specifically after it's placed, cancellations are not possible once an order has entered processing. Please reach out to us as soon as possible after ordering if you need to make a change — we'll do our best to help before processing begins.
Damaged or Defective Items
An unboxing video is required to process any damage or defect claim. Please record yourself opening the package, without cuts or edits, before removing the contents.
- If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@celes.store with your order details, photos of the issue, and the unboxing video.
- Once verified, we'll arrange a replacement. Refunds (where applicable) are processed within 5–7 business days.
- Claims without an unboxing video, or made after 7 days of delivery, cannot be accepted.
Returns for Change of Mind
As our products are made to order, we're unable to accept returns or exchanges for reasons unrelated to damage or defect (e.g. change of mind).
Contact Us
For any shipping or order concerns, reach us at hello@celes.store or on Instagram @celes.store.